In 2017, Google Maps rankings referred to the local search results displayed in Google's map interface when users searched for services in Los Angeles. When someone typed "plumber near me" or "best restaurants in Los Angeles," Google would display a three-pack of business listings directly on the map, ranked by relevance and proximity. These weren't organic search results in the traditional sense—they were location-based business results that appeared both within Google Maps itself and in the local pack widget that appeared at the top of regular Google search results. For agencies serving small businesses, contractors, dentists, gyms, and other location-dependent services in the LA market, understanding how to rank these listings became critical because that three-pack controlled a significant portion of local search traffic.
Why this mattered specifically for agencies came down to client acquisition and competitive pressure. Los Angeles is massive with intense local competition—a dental practice in Santa Monica wasn't just competing against other dentists in their neighborhood; they were competing in Google's algorithm to appear in that coveted three-pack position. Agencies that could move clients into those top three spots saw dramatic increases in phone calls and foot traffic. Unlike organic SEO, where rankings could take months to move, Google Maps optimization often showed faster results, making it an attractive service to sell clients. Additionally, many small business owners in 2017 weren't aware that Google Maps rankings existed as a separate optimization challenge, so agencies that specialized in local pack optimization found a gap in the market. Clients would pay for results, and the three-pack delivered measurable, trackable outcomes—calls, directions clicks, and website visits logged directly in Google My Business.
For agencies practically applying this knowledge, the core task was optimizing Google My Business profiles, which controlled how listings appeared in Maps. This meant ensuring NAP consistency (name, address, phone number) across the web, getting quality local citations in directories like Yelp and industry-specific sites, accumulating Google reviews, and building local backlinks. Agencies in 2017 would audit a client's existing Google My Business setup, clean up inconsistencies that hurt rankings, and develop a strategy to generate reviews—the review volume and quality became increasingly important to Maps ranking algorithms. For a web design agency, this meant building websites with clear location data, schema markup, and internal linking structures that reinforced geographic relevance. For SEO agencies, it meant pivoting some of their service offerings to include local pack optimization specifically, as a stand-alone or bundled service.
The practical payoff was immediate and quantifiable. An agency could take a client with no Google My Business presence and basic local citation information and move them into the three-pack within weeks in some cases.
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