In 2018, Google released research identifying the specific factors that influence how businesses rank in local search results—the listings that appear when someone searches for a service with a geographic intent, like "plumber near me" or "best coffee shops in Denver." This research, based on analysis of ranking patterns across thousands of local searches, revealed that Google weights factors like business citations (mentions of a company's name, address, and phone number across the web), review signals, and website relevance differently than it does for national organic rankings. Understanding these factors became critical because local search was already accounting for a significant portion of searches, particularly for service-based businesses, retail locations, and professional practices. For agencies working with clients in these categories, understanding what Google actually prioritizes shifted how they approached optimization strategy.
The 2018 research matters for agencies because it provided concrete guidance on resource allocation. Instead of spreading effort across vague "local SEO best practices," agencies could now focus on what actually moved the needle. The study showed that citations and review quantity were weighted heavily, sometimes more heavily than on-page content quality in local results. This meant a plumber with three locations might rank better with consistent business information across directories than with a perfectly optimized website. For agencies, this reframed local SEO as a multi-channel effort requiring coordination across Google My Business optimization, review generation, local citation building, and website signals—not just website work. Clients who understood this were more likely to invest in comprehensive strategies rather than expecting website redesigns alone to solve their local visibility problems.
Practically, agencies should use this framework to audit how their clients currently perform against these ranking factors. Start by assessing citation consistency across the major directories relevant to the client's industry—Google My Business, Yelp, Apple Maps, industry-specific directories, and regional business listings. Pull their current review count and rating across platforms, then create a baseline. Next, analyze whether their website content actually addresses local intent queries their customers search for. A contractor should have location-specific pages addressing problems their customers face in their service areas, not just generic service pages. Then map out a phased improvement plan that prioritizes high-impact activities first. For most clients, consolidating and optimizing their Google My Business profile and fixing citation inconsistencies delivers faster results than content creation, which is why sequencing matters.
The actionable takeaway is that 2018's research legitimized treating local SEO as distinct from organic SEO rather than a subcategory of it. Agencies that embraced this distinction—by building teams with citation expertise, developing review generation processes, and creating location-specific content strategies—positioned themselves to deliver measurable results for local businesses.
Need programmatic SEO content like this deployed across hundreds of pages for your clients? That's exactly what we build.
Get a free sample →