In 2018, Google Maps rankings in competitive markets like Los Angeles were heavily influenced by citation consistency and local authority signals. The three core ranking categories were relevance, distance, and prominence. For relevance, your business category needed to match what people were searching for—this meant accurate categorization in your Google My Business profile and ensuring your business name, address, and phone number (NAP) appeared consistently across major citation sources like Yelp, Yellow Pages, and industry-specific directories. Distance was straightforward: Google weighted how far a business was from the searcher's location, which is why you'd see different results for "plumber near me" depending on where someone searched from. Prominence was where most of your effort needed to go—this factor combined your Google reviews count and star rating, backlinks to your website, and mentions across the web.

What made 2018 different from earlier years was Google's increased focus on review signals. The quantity and recency of Google reviews became a major ranking factor, not just the rating itself. A business with 50 recent four-star reviews would typically outrank a competitor with 30 five-star reviews that hadn't been updated in months. This meant review generation became a critical service offering for agencies managing local clients. The freshness of content also mattered—regularly updated business information, new photos, and posts through Google My Business directly impacted rankings in the local pack.

For competitive LA markets, you also needed to consider link velocity and anchor text relevance. Building local citations wasn't enough; the quality and relevance of backlinks pointing to your client's website still influenced their prominence score. Industry-specific directories carried more weight than generic citations. Additionally, your on-page SEO couldn't be ignored—while Maps had its own ranking system, the website it linked to still needed proper local schema markup, local keywords in title tags and meta descriptions, and location-specific content to support the local pack visibility.

By 2018, the playbook was clear: nail your Google My Business optimization with complete information, generate consistent positive reviews, build relevant local citations, earn quality backlinks, and ensure your website's technical SEO supported local intent. Agencies that treated Maps optimization as a distinct discipline separate from traditional SEO performed better than those treating it as an afterthought.

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